U.S. Privacy Statement
Our Commitment to Privacy
Deutsche Bank regards protecting our clients' personal information as one of our fundamental responsibilities. We diligently strive to safeguard your personal information by maintaining strict standards for security and privacy.
This Privacy Statement provides an explanation of the type of information we may collect about you, and how we collect, process and protect it from misuse. To learn more about your privacy rights and some of the ways we protect your personal information, please take a moment to read below.
You may also receive by mail a Privacy Notice from each of the Deutsche Bank U.S. entities with whom you have an account or relationship, outlining that business’ practices in more detail.
The Information We Collect
We may collect, retain, disclose and use your personal information to provide products and services to you, address your financial needs and administer our business. We endeavor to limit the collection and use of personal information to the minimum required for delivering outstanding service to you. All of the information we collect about you will be maintained in accordance with and as required by applicable laws or regulations.
The types of personal information we collect, retain and use may include:
- Your name, address, telephone number or other contact information;
- Your Social Security number, driver's license number, visa number, passport number or national identity card number.
This information may be collected on a new account opening form, or through other materials you submit during the course of your relationship with us. Additionally, in the provision of financial services to you, and subject to strict compliance with all applicable laws and regulations, information may be collected about you indirectly from monitoring or other means (for example, monitoring e-mails). In these circumstances, the information is not accessed on a continuous or routine basis.
How We Use Your Information
We may use the information collected about you to:
- Manage, facilitate, or administer your relationship/account with us or one of our affiliates;
- Provide you with the products or services you have requested;
- Contact you or your representative in connection with your account;
- Offer you information, recommendations or advice regarding our products and services;
- Facilitate internal operations such as risk analysis, monitoring and reporting metrics;
- Comply with regulatory reporting and other legal requirements; and
- Assist in fraud prevention.
Sharing Your Information
We will not sell your personal information, and we will only disclose your information to affiliates and non-affiliated third parties in accordance with all applicable state and federal laws and regulations and any related industry standards.
In general, we adhere to a “need to know” policy with respect to sharing personal information or other information about our clients–meaning we only share the information that is necessary for an affiliated or non-affiliated third party to assist in the course of servicing your account and/or providing our products and services to you.
Affiliated Entities
In the course of providing timely and reliable services, more than one entity within the Deutsche Bank Group may be provided access to your personal information. For example, information may be shared among our affiliates to facilitate the settlement of your transactions or the maintenance of your accounts. We may also share your personal information with affiliates as part of the performance of specialized services, such as U.S. and international brokerage, asset management, and advisory and trust services.
Nonaffiliated Third Parties
We are permitted to share your information with non-affiliated third party service providers, such as broker-dealers, custodians and transfer agents, to facilitate your account transactions, to support our business activities, or to carry out transactions or services, as instructed by you. These activities may include preparing your monthly statements, initiating transactions on your behalf, or maintaining your account. We may also share your information with credit reporting agencies in order to report information about transactions. We require all non-affiliated third parties that receive or have access to your personal information to safeguard your information and to use it only for the purpose for which it was given to them.
Information Sharing for Marketing and Other Purposes
We are permitted by law to share the information we collect and maintain about you with 1) companies that perform marketing services on our behalf and 2) with other financial institutions with whom we have joint marketing arrangements. For example, we may share information with other financial services providers through which we offer products.
In addition, we may also disclose your information for other reasons, including:
- In connection with the sale, assignment or other transfer of a Deutsche Bank business, in which case we will require any buyer to agree to treat your information in accordance with this Privacy Statement and to use it for the same purposes; or
- To respond to authorized law enforcement requests or where required by applicable laws, court orders or government regulations.
All information sharing or disclosures will be in accordance with local, state and federal laws.
Information Sharing in Different Jurisdictions
The collection, use and disclosure of information described in this Privacy Statement may involve a transfer of the information to jurisdictions located outside of your country of residence or the country in which you maintain your account or relationship that may not have equivalent laws and rules regarding your personal information. In some cases, you will be asked to consent to such transfers before they occur in accordance with applicable laws.
Your Information Sharing Rights
Unless we are permitted by law to disclose your personal information to a non-affiliated third party without your prior consent (e.g. as necessary to service or administer your account or relationship), we will provide you with the opportunity to opt out of (or opt into, if required by applicable law) having your personal information shared prior to making a disclosure–that is, we will notify you in advance of such intended sharing and offer you the opportunity to opt out of or to opt into the disclosure.
As an example, some state and federal regulations require us to provide you with the opportunity to consent prior to having your personal information shared for marketing purposes or prior to sharing your credit information.
These notifications will generally be provided to you directly from the Deutsche Bank entity with whom you maintain an account and any opt out requests must be returned to that entity. Please contact your client relationship manager or client service representative for more information.
Right of Access
In some jurisdictions in which our organization operates, you may have the right to view and correct the information we hold about you. Please contact your client relationship manager or local client service representative for more information.
Safeguarding Your Information
We are committed to implementing physical, electronic and procedural safeguards to protect your personal information against loss, misuse, damage, unauthorized access, modifications or disclosures. We continuously review and enhance our policies and security measures to maintain a consistently high level of security.
A few key features of our information security program include:
- The use of firewalls, encryption and other specialized technology;
- A dedicated information security team that designs, tests, implements and provides oversight to our information security and risk management program;
- Continuous monitoring of our technical environment for vulnerabilities and potential intrusions;
- Review and recertification of user access to our applications on a periodic basis;
- Logical and physical controls to identify, authenticate and authorize access to our applications and building facilities;
- Training provided to information security personnel to update them on new regulations, vulnerabilities and the latest technology used to safeguard our technical infrastructure; and
- Annual privacy awareness training provided to our employees.
Websites
Pages where we collect personal data from our website visitors are usually encrypted to secure the collection and transmittal of your personal information. We have implemented additional, comprehensive security procedures for our internet banking system. A firewall prevents external access to account information from our system. Moreover, multiple layers of encryption and identification prevent unauthorized inquiries or interception of the transmission of client information.
We may use cookies or web beacons (invisible 1X1 pixels) to obtain information about you while visiting our websites.
Cookies
A cookie is a very small text file that is sent to your browser from our servers and stored on your computer's hard drive. It assigns your computer with a unique identifier, which in turn, becomes your identification card whenever you return to one of our websites.
Cookies can help us provide you with a personalized online experience in the following ways:
- They store your user name and password for future visits, making each login more efficient;
- They may provide you with a personalized experience by allowing us to store your preferences;
- They can help to ensure you obtain all requested information; and
- They help us deliver communications that are relevant and responsive to your interests and location.
Our cookies are limited to our websites only, and are not designed to follow you when you surf the Internet after leaving Deutsche Bank-owned websites.
If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an ongoing basis or (ii) your browser does not accept any cookies at all. You should refer to the "privacy options" section of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our websites and our ability to recognize you from one visit to the next.
Web Beacons
We may also employ invisible 1X1 pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in aggregate and does not contain any personal information about you or your computer. We may use this information to improve marketing programs and website content.
Contact Us
If at any time you have questions regarding the collection and/or use of your personal information or regarding our privacy statement, please contact us. We will use all reasonable efforts to promptly address your concern.
We can be reached by e-mail:
Data.Privacy@db.com
Or, please feel free to contact your relationship manager or client service representative handling your account at any time.
Updates to the Privacy Statement
Deutsche Bank may update this Privacy Statement periodically to comply with changes in the regulatory environment, our business needs or to satisfy the needs of our clients and service providers. New versions will be date stamped when posted to our websites.
Rev. 05/2011